Mobile phones best deal advisor

Glossary o2

Bakhtiyor — Mon, 14 Nov 2011 17:16:19 GMT

Glossary o2

3G

3rd Generation of mobile networks, providing video calling, browsing and faster download speeds - up to 7 times faster than GPRS (General Packet Radio Service). 1st Generation was analogue, 2nd Generation was digital. 2.5G means GPRS.

BlackBerry

complete wireless solution for always connected* email – the network ‘pushes’ your email to your device – you don’t have to dial up to get at it.

Bluetooth

Enables you to wirelessly connect to mobile phones, computers and other devices so you can send and share information, from a distance of about a metre away.

Data Card

provides access to email, the Internet and internal systems when slotted into your laptop.

Data Connectivity

refers to how you can connect devices to each other, either wirelessly or by cable.

Dual Band

mobile phones capable of operating on two frequency bands such as 900 MHz and 1800 MHz.

GPRS

General Packet Radio Service offers 'always-on', higher capacity, Internet-based content, enabling services such as colour Internet browsing, e-mail on the move, multimedia messages.

Hands free

use your phone without holding your mobile.

IMEI

International Mobile Equipment Identifier is a 15-digit number; it’s unique to your mobile phone and can be found on the back of your phone or by typing *#06# on your phone, (this is free) and it will display the number.

Infrared

Enables you to wirelessly connect to mobile phones, computers and other devices however, the devices must be very close to each other.

Memory

A place on your phone used to store information such as phone numbers, text messages and pictures (measured in bytes).

Mega pixel Camera

high resolution screen which gives sharp picture quality.

MMS

Multimedia Messaging Services means you can send pictures and video to other MMS devices.

MP3

lets you listen to music through your mobile.

Parental controls

Helps you control how your children use the Internet. Parental control software can block inappropriate websites (like adult ones) and restrict the amount of time your children can spend online.

O2 Active ™

Access a whole mobile world of entertainment from news headlines, sport and games with O2’s WAP service straight from your phone.

PAC

If you want to bring your existing number with you, you need contact your existing service provider to get your Port Authorisation Code (PAC) code. (PAC codes are generally valid for 30 days).

PDA

Personal Digital Assistant for access calendar information, emails and the Internet.

PIM

Personal Information Management system means you can store personal details such as your calendar and phone book.

PIN

Personal Identification Number can prevent other people making calls on your phone. Check your phone user guide on how to set up a security PIN.

Phone Book

You have memory space on your phone and SIM to store your contacts’ telephone numbers. You can search and dial instantly all the names and numbers of your contacts.

PUK

Personal Unblocking Key. If you enter your PIN number incorrectly 3 times the phone will become blocked. To unblock the phone you need to obtain your 8-digit PUK number by calling us or looking on www.O2.co.uk.

Push email

uses Blackberry technology to send email messages directly to your mobile without you having to dial up to retrieve them.

Quad Band

mobile phones capable of operating on four frequency bands, including USA - 850 MHz, 900 MHz, 1800 MHz and 1900 MHz. Network frequencies can differ by country.

Roaming

make and receive calls on the same mobile phone when travelling outside of O2’s network.

Rugged

provides a robust, splash, dust and shock proof devices for use in more extreme external environments.

SIM

Subscriber Identity Module is tiny card containing your telephone number, your PIN and other information such as your phone book. A SIM card can be moved from phone to phone as it contains all the key information required to activate your phone.

Smartphone

a combination of mobile phone and personal digital assistant.

SMS

Short Message Service or text message enables you to send short messages (160 characters) to friends and colleagues.

Standby time

The length of time a fully charged phone can be turned on and ready to make and receive calls. (Usually stated in hours)**.

Streaming

This means being able to view video and/or content ‘live’ from a network without having to first download the file to your mobile phone.

Talk time

The length of time you can talk on your phone before it needs to be charged again (Usually stated in minutes)**.

Tri Band

enables your mobile phone to make and receive calls in more countries (on three different frequencies, 900MHz and 1800MHz and the 'American GSM', or PCS 1900MHz).

Xda ®

award winning, lightweight, integrated PDA and mobile phone – available only from O2.

WAP

Wireless Application Protocol enables you to see specailly tailored Internet content to be viewed on the screen of your mobile or Xda.

WLAN

Wireless Local Area Network allows you to wirelessly connect to your email and Internet at speeds of up to 11,000MB (currently the fastest way to get access to information whilst you’re on the move -faster than 3G)

* Subject to network coverage
** Manufacturers published figures. Actual times vary, depending upon SIM card, network, usage patterns and environment.

Frequently Asked Questions o2

Bakhtiyor — Mon, 14 Nov 2011 17:14:01 GMT

Frequently Asked Questions o2

Searching for answers? Look no further

Our Customer Service team has gathered together some of the most commonly asked questions. They're featured below. If you need the answer to anything else, please don't hesitate to call. You'll find your relevant Customer Service number here
How do I top up abroad?

The easiest way to top up abroad is with your credit or debit card, call the free credit card number 4444. For more information go to http://www.o2.co.uk/mobilestariffs/tariffs/topup/topupabroad Some other ways you can top up abroad: O2 Vouchers Take O2 Top-Up vouchers with you. Just call O2 Top-Up line free by dialling 4444 from your mobile phone. More info on O2 Vouchers top-up Web top-up Top-Up online, right here on O2's website.More on O2 Web top-up

Will I be able to use my phone abroad?

Almost everywhere in the work uses GSM networks and O2 has agreements with well over 424 of them in nearly 200 countries! Are you going somewhere special? Have a look at our guide to see what service you will be able to use - http://travelabroad.o2-uktech.com/coverage.php

How do I dial abroad?

In many places that you travel you’ll be able to call and text just like you do at home, but sometimes you might need to set up your call differently. Have a look at the place you are travelling to here and all will be explained! http://travelabroad.o2-uktech.com/coverage.php

How much does it cost to receive a text when overseas?

It's always free to receive a text when you are overseas.

How do I check my balance when abroad?

Just dial *#10# and we'll send your balance free of charge.

What is the customer service number when I'm overseas and how much will it cost to call?

Find your Customer Service number including the calling cost

Who do I call to sort out problems when I'm abroad?

O2 Customer Services should be able to help, call them for free. Find your Customer Service number here

What should I do if I lose my phone or it's stolen?

Call O2 Customer Services free. This will block the handset from being used and make sure you're not charged for any unsolicited phone use.

How do I retrieve my Voicemail when I'm abroad?

It all depends on whether you’re a Pay Monthly, Pay & Go or Business customer: Pay Monthly Pay & Go Business Pay Monthly
Voicemail 901 is an easy and convenient way to access your messages while overseas. You simply retrieve your messages by dialling your Voicemail Retrieval Number (VRN) that you keep and re-use. Instructions on how to get this number are below. Message retrieval is charged at the rate for a call to the UK. Follow these simple steps to set up Voicemail 901 abroad: If it isn't already on, activate your Voicemail by calling 1750 Dial 1780 to receive your Voicemail Retrieval Number (VRN). If you forget to do this while in the UK you can call +447802 090 100 You'll hear your VRN read out to you and receive it in a text Save it to your mobile To pick up your messages, dial your VRN when overseas In some countries you'll hear your own personal greeting. If so, key * then your Voicemail 901 four digit PIN code (the default PIN is 8705) and then press 2 to access you messages. Callers can leave messages directly in your Voicemail 901 mailbox by dialling your VRN (callers will then only be charged for a UK call). To divert all calls to Voicemail 901. Either use the menu on your mobile or key *21*901# and send. All your calls will then be answered by Voicemail 901, to cancel this service key ##21# send. Pay & Go
In many countries, you can access your Voicemail just as you do at home by dialing 901. If a you are in a country where you cannot make calls like at home you will not be able to use voicemail. Business
Voicemail 901 is an easy and convenient way to access your messages while you're overseas. You simply retrieve your messages by dialling your Voicemail Retrieval Number (VRN) that you keep and re-use. Instructions on how to get this number are below. Message retrieval is charged at the rate for a call to the UK. Follow these simple steps to set up Voicemail 901 abroad: If it isn't already on, activate your voicemail by calling 1750 Dial 1780 to receive your Voicemail Retrieval Number (VRN). If you forget to do this while in the UK you can call +447802 090 100 You'll hear your VRN read out to you and receive it in a text Save it to your mobile To pick up your messages, dial your VRN when you're overseas In some countries you'll hear your own personal greeting. If so, key * then your Voicemail 901 four digit PIN code (the default PIN is 8705) and then press 2 to access you messages. Callers can leave messages directly in your Voicemail 901 mailbox by dialling your VRN (they'll then only be charged for a UK call). To divert all calls to Voicemail 901 either use your mobiles menu or key *21*901# and send. All your calls will then be answered by Voicemail 901, to cancel this service key ##21# send.

Will my service work the same as it does in the UK?

Throughout most of Europe, your service will work the same way as it does in the UK. You'll be able to use the same short codes without having to use the international dialling code to call back to the UK. As soon as you land at your destination you'll receive a text message from O2 to let you know what services you can access. If you're travelling further afield than Europe, you'll still have to call back to the UK using +44. And just to remind you, your short codes will be unavailable.

Why is the cost of calls different while I'm abroad?

You get charged more for the cost of calls abroad because O2 have to pay for customers to use international networks. This is the same when receiving a call. Within the UK, there's no cost to receive a call as O2 don't get charged for that minute. When you're abroad, O2 will get charged a cost per minute by the home country network. We pass a proportion of this cost to our customers. If you're a Business or Pay Monthly customer, all calls made while you're abroad can be found on the 'roamed calls' page of your bill. They'll be illustrated in the standard format with the addition of the network that you called from also being shown in this section.

When will my international call charges be added to my bill?

O2 will try to include your overseas call charges on your next available bill to allow you to keep track of your cost. However, sometimes O2 receive the details of calls made from another network late and this may cause issues with timely billing. This very rarely happens but is more common from those countries which have smaller networks.

Why do you have different 'World Zones' and what are they?

If you're a Business or Pay Monthly customer, we have different World Zones to simplify overseas call charges – which means you don't have to remember call costs for each individual country. The World Zones do differ slightly depending on what type of contract you're on. More information on World Zones

Can I still use WAP/GPRS abroad? And how much will this cost?

You can use WAP and GPRS on a number of networks across the world. Usage is charged at £3 per Mb for Pay & Go customers in the EU and £3.07 per Mb for Pay Monthly customers in the EU and £6 per Mb for all customers everywhere else - (all prices inc VAT, where applicable). WAP and GPRS networks

Will I be able to send picture messages?

To send picture messages, you'll need to be on a foreign network that supports GPRS. We have 170 network agreements in 90 countries that allow picture messaging to be used. GPRS networks supporting picture messaging

Standard rates and data calling
Pay & Go customers Pay Monthly customers Business customers

Pay Monthly tariff charges and terms o2

Bakhtiyor — Mon, 14 Nov 2011 17:09:08 GMT

Pay Monthly tariff charges and terms
Usage outside your allowance

Charges
UK voice calls1 35p per minute
07784/07755 numbers 25p per minute
0871 numbers 35.8p per minute
UK calls to 0870 numbers 20.4p per minute
UK calls to 070 numbers 51.1p per minute
UK video calls 35p per minute
Voicemail2 12p per minute
Calls to customer services3 Free from your O2 mobile
UK text message 12p per message
UK picture (MMS)/video message 25p per message
International text message4 16.4p per message
UK browsing5 Never costs more than £1 a day
UK Directory Enquiries £1.53
International Directory Enquiries £2.04
Data usage abroad in the EU £3.07/MB (max of £40/month)
Data usage abroad outside the EU £6/MB (max of £40/month)
UK voice calls
Applies to calls made in the UK to standard UK landlines and all UK network mobiles. UK voice calls inclusive on the unlimited tariff. Excludes calls to special numbers including 0871, 0870, 070, 07744, 07755 and premium rate calls. Calls to 0870 numbers are charged at 20.4p per minute and calls to 070 numbers are charged at 51.1p per minute. Voicemail
Calls to UK voicemail are included in your bundled minutes, then 10.2p per minute thereafter. Except on the unlimited minute tariffs when UK voicemail is free. Calls to customer services
Calls from a non-O2 mobile are charged at your providers' rates. International text message
Applies to use in the UK only. Handset dependant UK browsing
UK data usage only. Data usage whilst roaming not included.

Mobile phones best deal advisor

Glossary o2

Glossary o2

Frequently Asked Questions o2

Frequently Asked Questions o2

Pay Monthly tariff charges and terms o2

Pay Monthly tariff charges and terms Usage outside your allowance

Pay Monthly tariff charges and terms
Usage outside your allowance