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Terms and conditions Vodafone II
| 51. Vodafone Free Weekend Calls is only available on selected 18 month contracts on an Anytime price plan. Each Vodafone Free Weekend Call will have a maximum duration of 60 minutes. After this 60 minute period, if a call is still in progress the remainder of the call will be deducted from your bundle or charged at the standard rate under your price plan as appropriate. 52. Vodafone Free Weekend Calls applies to all standard calls (Vodafone mobiles, other UK mobiles or UK landlines with a geographic STD code) made within the United Kingdom (excluding Isle of Man and the Channel Islands) that commence between midnight Friday to midnight Sunday ("Weekend Periods”). All other calls are excluded, e.g. calls to non-geographic numbers, such as 0845 numbers, premium rate numbers, video calls, data calls and voicemail / Vodafone mail calls including Call Return. 53. A call that starts during our Weekend Periods but then continues into non-weekend hours will be charged from the point the non-weekend period begins, at the standard charge for your price plan for such calls If you start a call in a non-weekend period, which continues into a Weekend Period, then Vodafone Free Weekend Calls will apply to the part of the call in the Weekend Period. 54. Vodafone Free Weekend Calls may only be used for private non-commercial use and is not for resale, nor for non-voice services. All usage is subject to Vodafone’s fair use policy of 3000 minutes per month. If, in the reasonable opinion of Vodafone, your use is excessive, we may ask you to moderate your usage. If you then fail to do so, we reserve the right to charge you for the excessive element of your usage at your price plan's standard rate and/or to transfer you to the equivalent Anytime Price Plan without Vodafone Free Weekend Calls. If you have Vodafone Free Weekend Calls on your price plan then you cannot also have Vodafone Unlimited Landline Calls, Unlimited Vodafone to Vodafone Calls and/or Vodafone Stop the Clock 55. Vodafone Unlimited Landline Calls is only available on selected 18 month contracts on an Anytime price plan. Each Vodafone Unlimited Landline Call will have a maximum duration of 60 minutes. After this 60 minute period, if a call is still in progress the remainder of the call will be deducted from your bundle or charged at the standard rate under your price plan as appropriate. 56. Vodafone Unlimited Landline Calls applies to all calls to a UK landline with a geographic STD code made within the United Kingdom (excluding Isle of Man and the Channel Islands). All other calls are excluded, e.g calls to non-geographic numbers, such as 0845 numbers, premium rate numbers, video calls, data calls and voicemail/Vodafone mail calls, including Call Return. 57. Vodafone Unlimited Landline Calls may only be used for private non-commercial use and is not for resale, nor for non-voice services. All usage is subject to Vodafone’s fair use policy of 3000 minutes per month. If, in the reasonable opinion of Vodafone, your use is excessive, we may ask you to moderate your usage. If you then fail to do so, we reserve the right to charge you for the excessive element of your usage at your price plan's standard rate and/or to transfer you to the equivalent Anytime Price Plan without Vodafone Unlimited Landline Calls. If you have Vodafone Unlimited Landline Calls on your price plan then you cannot also have Vodafone Free Weekend Calls, Unlimited Vodafone to Vodafone Calls and/or Vodafone Stop the Clock. 58. Unlimited Vodafone to Vodafone calls is only available on selected 18 month contracts on an Anytime price plan. Each Vodafone to Vodafone call will have a maximum duration of 60 minutes. After this 60 minute period, if a call is still in progress the remainder of the call will be deducted from your bundle or charged at the standard rate under your price plan as appropriate. 59. Unlimited Vodafone to Vodafone calls applies to all calls to other Vodafone mobile numbers made within the United Kingdom (excluding Isle of Man and the Channel Islands). 60. Unlimited Vodafone to Vodafone calls may only be used for private non-commercial use and is not for resale, nor for non-voice services. All usage is subject to Vodafone’s fair use policy of 3000 minutes per month. If, in the reasonable opinion of Vodafone, your use is excessive, we may ask you to moderate your usage. If you then fail to do so, we reserve the right to charge you for the excessive element of your usage at your price plan's standard rate and/or to transfer you to the equivalent Anytime Price Plan without Unlimited Vodafone to Vodafone calls . If you have Unlimited Vodafone to Vodafone calls on your price plan then you cannot also have Vodafone Unlimited Landline Calls, Vodafone Free Weekend Calls and/or Vodafone Stop the Clock. 61. Vodafone Unlimited Texts is only available on selected 18 month contracts on an Anytime price plan. 62. Any unused elements of Text Packs will not be carried over to the following month. 63. Vodafone Unlimited Text Packs include any free allocation of texts you receive as part of your price plan. The packs only include standard person to person texts within the UK. Text messages to non-geographic numbers, premium rate numbers and all other numbers and sent whilst abroad are not included and will be charged at your standard price plan rates. All usage is subject to Vodafone’s fair use policy of 3000 texts per month. If, in the reasonable opinion of Vodafone, your use is excessive, we may ask you to moderate your usage. We reserve the right to charge you for the excessive element of your usage at your price plan's standard rate and/or to transfer you to the equivalent Anytime Price Plan without Vodafone Unlimited Texts 64. Vodafone Passport is available to customers on: Perfect Fit price plans (available since May 1st 2005), 3G price plans, Anytime Price Plans and Businesstime, Sharetime, Company Caller, Commercial Caller and Business Caller Perfect Fit for Business price plans. 65. In order to benefit you must register for Vodafone Passport. Once registered, you will be charged for eligible calls at the same rate as your home price plan while abroad, subject to these terms and conditions. 66. A 75p connection charge applies to all calls made and received in addition to your usual cost of a call, including calls using inclusive minutes. 67. Vodafone Passport is available when you use your phone in any of the following countries: Albania, Australia, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland. The list of countries may be subject to change from time to time. 68. A minimum call charge of 1 minute applies to eligible calls made by you. After 1 minute, calls are charged in 30-second increments. 69. For each call you receive that lasts more than 60 minutes, a 20p per minute charge applies from the 60th minute onwards. This is charged in per second increments. 70. Vodafone Passport applies to voice calls made back to the United Kingdom or within the visited country and excludes calls to other countries, premium rate numbers and all data transfers (including text messages). 71. Daytime, evening and weekend rates are charged according to the time in the country you are visiting. If you are a customer in a country where there is more than one time zone, you will be charged according to the time in the capital city. 72. Occasionally, Vodafone UK may not receive records for calls made from abroad for processing until several weeks after the call is made. Eligibility for inclusive minutes is determined when the call record is processed, not when the call is made. 73. Vodafone Stop The Clock, Vodafone Family, Vodafone Free Weekends, Unlimited Vodafone to Vodafone Calls and Unlimited Landline Calls does not apply to calls made while abroad. 74. If your domestic price plan includes cheaper or free (VPN rated) calls to mobiles or landlines within your business, these calls will be charged the connection fee plus usage of the inclusive minutes (if applicable). If you do not have inclusive minutes remaining these calls will be charged at the published Vodafone to Vodafone call rate for your price plan. 75. All charges include VAT, where applicable, unless otherwise stated. 76. Vodafone cannot guarantee access to, or coverage within, any foreign country. 77. International and roaming services are subject to status. Roaming charges may vary according to the foreign network and exchange rates may include minimum charges. 78. If you send a text message while abroad, you are charged a flat rate charge plus your normal rate or inclusive text message eligibility for that text message. If you send a picture message while abroad, you’ll be charged 36p plus the roaming data charges. 79. If you have a daily or monthly data allowance, or an Extras Pack, data used while you are abroad won’t be deducted from your allowance. 80. These terms and conditions apply to any voice calls made or received outside of the United Kingdom (U.K.) and any texts sent from outside the U.K. (otherwise known as ‘roaming’). 81. Eligible calls are any calls made or received outside of the UK (excluding premium rate and satellite calls, and calls made using Vodafone Passport). 82. Eligible calls made by you are charged in 30 second increments with a minimum call charge equivalent to one minute (with the exception of Zone 3 – N America). Eligible calls received by you are charged per second, with a minimum call charge of 5p on pay monthly (with the exception of Zone 3 – North America). Eligible calls made or received in Zone 3 (North America) are charged in 60 second increments, with a minimum call charge equivalent to one minute. 83. The list of countries in each Zone and the status of a network as a Vodafone Preferred Network may be subject to change from time to time. 84. Eligible calls to Toll Free numbers within the visited country will be charged at the applicable Zone flat rate price for making a call in that country. 85. Text messages sent by you are charged at the flat rate price per text message (see www.vodafone.co.uk/goingabroad for details), plus the text messaging charge set out in your price plan for messages sent within the UK. If a foreign network operator charges Vodafone an administration fee for you to receive a text message on their network, Vodafone will pass this charge onto you. For further details, please contact your service provider. 86. Charges for premium rate and satellite calls will vary according to the cost charged by the foreign network operator and exchange rate fluctuations and include minimum charges. A network-handling fee will be applied to these calls. 87. Any inclusive minutes given to you as part of your price plan cannot be used for Vodafone World calls. 88. All charges include VAT, where applicable unless otherwise stated. 89. Vodafone cannot guarantee access to or coverage within any foreign country If you are unable to receive access to a Vodafone Preferred Network, you may obtain access to another foreign network operator in that country. If so, you will be charged accordingly. 90. If you access data through the WAP APN when roaming you will be charged in 10KB steps. When sending and receiving an MMS or long text, data transfer charges apply and depend up on the size of message. Data charges and additional information can be found at http://www.vodafone.co.uk/goingabroad. 91. For information, and charges for video calling abroad refer to http://www.vodafone.co.uk/goingabroad. 11 April 2008 Main Content Vodafone Your Plan Price Plan Terms From July 1 2009 Your Agreement 1. Your agreement with us is made up of: (a) the Pay Monthly Airtime Terms and Conditions; (b) the Pay Monthly Price Plan guide (available at www.vodafone.co.uk or call 191); and (c) the Price Plan Terms for "Vodafone Your Plan” and the terms and conditions of any optional extras you may choose. 2. In these terms "we”, "us” or "our” means Vodafone Limited and "you” or "your” means the customer named on the order form or stated in the welcome pack. Your Connection 3. We will charge you line rental each month together with other charges according to your price plan. If your agreement starts mid-month we will charge you a proportionate amount of line rental for your first month. You will get a proportionate monthly allowance of minutes, texts and data for that month. 4. You may change your price plan to one with a higher monthly line rental charge at any time. You cannot do this more than once a month. If you change your price plan any unused minutes, texts or data included in your price plan will be lost. 5. Your monthly allowance of minutes and texts is for calls and texts to standard UK landlines (beginning 01, 02 and 03), Vodafone mobiles, voicemail and other mobile networks within the UK. Calls 6. All calls are charged per second and a one minute minimum call charge applies to calls which are not included in your monthly allowance. Our pricing information is on our website www.vodafone.co.uk 7. We charge different rates if you call abroad from the UK depending on your price plan. We may change these prices from time to time. See www.vodafone.co.uk/international for details. 8. When using Call Return (returning a call directly from within Vodafone Voicemail service when prompted), you will be charged the cost of calling your Vodafone Voicemail service and for your Call Return call (which is charged at your standard outgoing rate, less the cost of the initial voicemail call). The duration of any Call Return call will be taken from your monthly allowance. If you make a Call Return call to another mobile network any minutes you use will be taken from your monthly allowance. If your monthly allowance is used up you will incur an additional charge which is the difference between the cost of a call to another network and the cost of a call to a Vodafone mobile. 9. Any call you make that is not answered is free. We don’t charge you for receiving calls unless you are abroad where you are charged for the international part of the call. Messages 10. A standard text message is 160 characters long. You can send longer ones on some handsets. A longer text is divided into the number of standard texts required to convey the message. Each text will be charged at the standard rate for your price plan. We do not guarantee delivery of any text or MMS message you send. 11. MMS and text messages which are reverse charged, premium rate, international or sent and received while you are abroad are not included in your monthly allowance so additional charges apply. 12. Using Vodafone MMS you can send long text messages, picture messages and video messages. The maximum size of an MMS is 300KB. If a message contains several media items you’ll be charged for the most expensive item in the message. Please remember that not all handsets can send and receive MMS. Video Calls 13. Charges for video calls start when the called party accepts the call. If the call subsequently fails the call may still be subject to a minimum charge. Video calls on the Vodafone network are subject to Vodafone’s 3G network coverage. Further information on 3G network coverage can be found at www.vodafone.co.uk/ukcoverage or at any Vodafone retail store. Data Access 14. Data used outside your monthly allowance will be charged at the published rates for your price plan. This information can be found at the link set out below. 15. If you are on an unrestricted data price plan or you have an unrestricted data bundle, you are permitted to use the mobile internet for: a. calls over the internet (voice over IP); and b. Peer to Peer Communication services. If you are on a restricted price plan without an unrestricted data bundle we will block access to these services, restrict network performance and / or charge you for this use at the full published rates as set out online at the link provided below. 16. If Vodafone Content Control prevents you from accessing any Vodafone live! or mobile internet page, or internet content, you will still incur a mobile browsing charge at your normal price plan rate for any data used in the attempt to view the content. 17. Access to Vodafone data services will be configured by default on your handset if you get it from Vodafone. You may be denied access to data services if you use a different configuration and we may charge you differently for the traffic generated on these attempts. Older handsets may be configured to make a phone call to access Vodafone Mobile Internet. These calls will be charged per minute at Vodafone's published rates. 18. For all our data pricing information please see www.vodafone.co.uk. Roaming 19. If you haven’t added a roaming package to your price plan, such as Vodafone Passport, you will be charged a roaming rate to call or send a text when you are abroad. 20. Charges for premium rate and satellite calls will vary according to the cost charged by the foreign network operator and exchange rate fluctuations and include minimum charges. A network-handling fee will be applied to these calls. 21. If you haven’t added a data roaming package to your price plan you will be charged Vodafone’s published data roaming rates to access data abroad. We have divided the world into Zones and each Zone carries a different charge. We may change the Zones from time to time so before you travel please check the list of the countries in each Zone at the link below. 22. Data transfer charges apply if you send or receive an MMS whilst you are abroad. The charges will vary depending upon the size of message. 23. For more information on our roaming rates, Zones and Vodafone Passport terms and conditions see www.vodafone.co.uk/goingabroad General 24. More information about our call charges is available at www.vodafone.co.uk, in our price plan guide or by calling 191 from your mobile or 08700 77 66 55 from any other phone (charged at your telephone provider’s published rate). 25. Prices and promotions are correct at time of going to press. For latest pricing information please see our website. We will tell you about all material price changes in line with the airtime terms and conditions. Any unused minutes, texts or data included in your price plan will not be rolled over to the following month. 26. Daily rates apply from midnight to midnight. If your use spans two calendar days, e.g. you start at 11.58pm Thursday and end at 00:10am Friday, the charge will typically fall into the first day’s charging allowance. However, we cannot guarantee that this will be the case and you may be charged for two days use. 27. All Vodafone services offered free or under unlimited subscription are subject to our Fair Use Policy. If, in the reasonable opinion of Vodafone, your use is excessive, we may ask you to moderate your usage. If, after we have asked you to moderate your usage, you fail to do so, we reserve the right to: (a) charge you for the excessive element of your usage at your price plan's standard rate; (b) throttle your usage; or (c) suspend or terminate your service in accordance with your airtime terms and conditions. 28. We will bill you in advance for the line rental charge and other standard recurring charges unless we tell you otherwise. You have to pay the line rental and other charges every month even if you do not use your SIM card. Itemised bills list all calls, data and messages made. If you choose to get itemised bills sent to you by post we may charge you for this service and we will notify you of this charge. 29. The total of all calls and other charges on your monthly bill is rounded down to the nearest penny and VAT added. Where you have two or more subscribers connected to a single billing account, the net of VAT charges are accumulated and VAT is calculated on the total sum. This total is then rounded down to the nearest whole penny. 30. In these terms references to UK always exclude the Isle of Man and the Channel Islands. Copyright Vodafone Limited © 2009 Main Content Vodafone Your Plan Price Plan Terms Your Agreement 1. Your agreement with us is made up of: a) the Pay Monthly Airtime Terms and Conditions; b) the Pay Monthly Price Plan guide (available at www.vodafone.co.uk or call 191); and c) the Price Plan Terms for "Vodafone Your Plan” and the terms and conditions of any optional extras you may choose. 2. In these terms "we”, "us” or "our” means Vodafone Limited and "you” or "your” means the customer named on the order form or stated in the welcome pack. Your Connection 3. We will charge you line rental each month together with other charges according to your price plan. If your agreement starts mid-month we will charge you a proportionate amount of line rental for your first month. You will get a proportionate monthly allowance of minutes, texts and data for that month. 4. You may change your price plan to one with a higher monthly line rental charge at any time. You cannot do this more than once a month. If you change your price plan any unused minutes, texts or data included in your price plan will be lost. 5. Your monthly allowance of minutes and texts is for calls and texts to standard UK landlines (beginning 01, 02 and 03), Vodafone mobiles, voicemail and other mobile networks within the UK. Calls 6. All calls are charged per second and a one minute minimum call charge applies to calls which are not included in your monthly allowance. Our pricing information is on our website www.vodafone.co.uk 7. We charge different rates if you call abroad from the UK depending on your price plan. We may change these prices from time to time. See www.vodafone.co.uk/international for details. 8. When using Call Return (returning a call directly from within Vodafone Voicemail service when prompted), you will be charged the cost of calling your Vodafone Voicemail service and for your Call Return call (which is charged at your standard outgoing rate, less the cost of the initial voicemail call). The duration of any Call Return call will be taken from your monthly allowance. If you make a Call Return call to another mobile network any minutes you use will be taken from your monthly allowance. If your monthly allowance is used up you will incur an additional charge which is the difference between the cost of a call to another network and the cost of a call to a Vodafone mobile. 9. Any call you make that is not answered is free. We don’t charge you for receiving calls unless you are abroad where you are charged for the international part of the call. Messages 10. A standard text message is 160 characters long. You can send longer ones on some handsets. A longer text is divided into the number of standard texts required to convey the message. Each text will be charged at the standard rate for your price plan. We do not guarantee delivery of any text or MMS message you send. 11. MMS and text messages which are reverse charged, premium rate, international or sent and received while you are abroad are not included in your monthly allowance so additional charges apply. 12. Using Vodafone MMS you can send long text messages, picture messages and video messages. The maximum size of an MMS is 300KB. If a message contains several media items you’ll be charged for the most expensive item in the message. Please remember that not all handsets can send and receive MMS. Video Calls 13. Charges for video calls start when the called party accepts the call. If the call subsequently fails the call may still be subject to a minimum charge. Video calls on the Vodafone network are subject to Vodafone’s 3G network coverage. Further information on 3G network coverage can be found at www.vodafone.co.uk/ukcoverage or at any Vodafone retail store. Data Access 14. Data used outside your monthly allowance will be charged at the published rates for your price plan. This information can be found at the link set out below. 15. When using non-browsing services, such as calls over the internet, the data consumed may not count towards any daily rate or monthly data allowances and we may make additional charges. If we do, these will be set out online at the link provided below. 16. If Vodafone Content Control prevents you from accessing any Vodafone live! or mobile internet page, or internet content, you will still incur a mobile browsing charge at your normal price plan rate for any data used in the attempt to view the content. 17. Access to Vodafonedata services will be configured by default on your handset if you get it from Vodafone. You may be denied access to data services if you use a different configuration and we may charge you differently for the traffic generated on these attempts. Older handsets may be configured to make a phone call to access Vodafone Mobile Internet. These calls will be charged per minute at Vodafone's published rates. 18. For all our data pricing information please see www.vodafone.co.uk. Roaming 19. If you haven’t added a roaming package to your price plan, such as Vodafone Passport, you will be charged a roaming rate to call or send a text when you are abroad. 20. Charges for premium rate and satellite calls will vary according to the cost charged by the foreign network operator and exchange rate fluctuations and include minimum charges. A network-handling fee will be applied to these calls. 21. If you haven’t added a data roaming package to your price plan you will be charged Vodafone’s published data roaming rates to access data abroad. We have divided the world into Zones and each Zone carries a different charge. We may change the Zones from time to time so before you travel please check the list of the countries in each Zone at the link below. 22. Data transfer charges apply if you send or receive an MMS whilst you are abroad. The charges will vary depending upon the size of message. 23. For more information on our roaming rates, Zones and Vodafone Passport terms and conditions see www.vodafone.co.uk/goingabroad General 24. More information about our call charges is available at www.vodafone.co.uk, in our price plan guide or by calling 191 from your mobile or 08700 77 66 55 from any other phone (charged at your telephone provider’s published rate). 25. Prices and promotions are correct at time of going to press. For latest pricing information please see our website. We will tell you about all material price changes in line with the airtime terms and conditions. Any unused minutes, texts or data included in your price plan will not be rolled over to the following month. 26. Daily rates apply from midnight to midnight. If your use spans two calendar days, e.g. you start at 11.58pm Thursday and end at 00:10am Friday, the charge will typically fall into the first day’s charging allowance. However, we cannot guarantee that this will be the case and you may be charged for two days use. 27. All Vodafone services offered free or under unlimited subscription are subject to our Fair Use Policy. If, in the reasonable opinion of Vodafone, your use is excessive, we may ask you to moderate your usage. If, after we have asked you to moderate your usage, you fail to do so, we reserve the right to: a) charge you for the excessive element of your usage at your price plan's standard rate; b) throttle your usage; or c) suspend or terminate your service in accordance with your airtime terms and conditions. 28. We will bill you in advance for the line rental charge and other standard recurring charges unless we tell you otherwise. You have to pay the line rental and other charges every month even if you do not use your SIM card. Itemised bills list all calls, data and messages made. If you choose to get itemised bills sent to you by post we may charge you for this service and we will notify you of this charge. 29. The total of all calls and other charges on your monthly bill is rounded down to the nearest penny and VAT added. Where you have two or more subscribers connected to a single billing account, the net of VAT charges are accumulated and VAT is calculated on the total sum. This total is then rounded down to the nearest whole penny. 30. In these terms references to UK always exclude the Isle of Man and the Channel Islands. Copyright Vodafone Limited © 2009 |
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